RETAIL RETURNS

All returns must be initiated by email or phone. An RMA is required for each return. You can initiate a return for new and unopened items within 90 days of the delivery confirmation date. You must return items in new or unused condition with all original contents included in the shipment. We must receive your returned items in our warehouse within 120 days of the delivery confirmation date. All packages must be inspected prior to use and washing. All returns are subjected to final approval once received and inspected.

Products must be returned in their original packaging, unused & unwashed or a credit will not be issued. You can expect your credit within 4 weeks of shipping your package back to us. In many cases, you will receive a store credit beforehand, but an estimate of 4 weeks due to the time required for return shipping (up to 14 days) and product inspection at our returns facility (up to 5 business days). We will notify you via email with the details of your credit.

*A 10% restocking fee will be applied to all wholesale returns

DEFECTIVE PRODUCTS OR PRODUCTS RECEIVED IN ERROR

All packages must be inspected prior to use/washing. Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. We need to be noticed immediately. Customers who receive shipments in error would be required to return the item immediately. Waterine will issue the return label and mail, fax, or email it directly to the customer.

Shipment of the accurate item will be made upon the return of the incorrect item. Waterine would be responsible for all re-shipping and return shipping fees. Manufacture defect claims are subject to inspection prior to approval and may take up to two business days. Discoloration, Washed/Used and/or misuse by the customer are not eligible for approval. When we receive your return, we will inspect the item and provide a replacement or issue a credit/refund. If the product is not found to be defective, shipping fees will apply and/or a partial credit/refund may be issued.