No, we only ship to the 48 States (we do not ship to Alaska and Hawaii). Shipping costs will be applied and added at checkout.

Orders processed in the 48 contiguous United States will take approximately 5-10 business days to arrive. Delivery details will be provided in your confirmation email. 

Qualifying orders are eligible for free shipping and will be reflected upon checkout. We also offer FedEx home delivery for an additional fee.

We offer free ground shipping over $20 to the 48 contiguous United States. A shipping rate will be calculated according to the weight, quantity, shipping method, and shipping location of your order. The estimated cost will be displayed during the checkout process; however, the accurate shipping rate will show after all the above information has been provided. At checkout, you will have the option to upgrade to expedited shipping for a fee. The expedited shipping rate will update once you complete the shipping speed forms during checkout. Transit times may vary based on the chosen shipping method.

Please note: Any Customs, Duties, or brokerage fees will not be provided.

During checkout, you will be asked to select a delivery method. We use all major carriers and local courier partners.

Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Please contact us at customerservice@waterineshop.com

Manufacture defect claims are subject to inspection before approval and may take up to 2 business days. Discoloration, washed/used, or misuse by the customer are not eligible for a refund or replacement item. When we receive your return, we will inspect the item and provide a replacement or issue a credit/refund. If the product is not found to be defective, shipping fees will apply and/or a partial credit/refund may be issued.

Please note: All packages must be inspected before use/washing.

Customers who receive shipments in error would be required to return the item immediately. Waterine will issue the return label and will mail, fax, or email it directly to the customer. Shipment of the accurate item will be made upon the return of the incorrect item. Waterine would be responsible for all re-shipping and return shipping fees. For more information, please contact us at customerservice@waterineshop.com

Please note: All packages must be inspected prior to use/washing.

If you are not satisfied with your purchase for whatever reason, we are happy to accept returns on any item (including monogrammed items) within 30 days from the receipt date. The item must be in new condition and returned in its original packaging.

Contact us by email customerservice@waterineshop.com and one of our customer service representatives will be happy to help you!

We work with a select group of suppliers in Egypt, India, China, and Turkey to bring you great products. Each product page mentions all product and material information; however, should you have any additional questions, please reach out to us directly.

To help make life easy, all of our products are easy to care for. Washing or care instructions can be found under each product page.

All of our product dimensions are listed under each product page.

We accept all major credit cards.

Once your item has shipped, you will receive an email with your tracking information.

If you wish to cancel an order, please contact Customer Service immediately by email at customerservice@waterineshop.com.

Please note: Cancellations can only be made during business hours Monday – Friday, 9:00 am – 5:00 pm EST. Orders cannot be cancelled on Saturday or Sunday.